Shipping

 


Free Regular Shipping

If you are not located in Perth WA, or unable to pick up your order in studio, Maevana offers free shipping to all Australian orders via AusPost. We use Registered Post, where by you can easily track your order online.

-       Please allow 1-3 additional days for locations outside of metropolitan areas.

-       Maevana cannot be held responsible for missing incoming/outgoing shipping and deliveries.

-      Any delivery date or time specified by us is a best estimate only, and Maevana will not be liable for any loss or damage suffered. 

 


Insured Express Shipping - Extra cover

$220

If you live interstate or are unable to pick up your garment in studio, we offer insured express shipping. With this shipping option, your order is sent via box not parcel.

-       Express postage

-       Parcel Insurance up to $5,000

-       Online tracking

-       Signature on delivery

-       Please allow 1-3 additional days for locations outside of metropolitan areas.

-       Maevana cannot be held responsible for missing incoming/outgoing shipping and deliveries.

-       Any delivery date or time specified by us is a best estimate only, and Maevana will not be liable for any loss or damage suffered. 

 


International Shipping

Price upon request - Each order has a custom quote due to the difference in destination and garment price

 


Refunds, Returns & Exchanges

-       Due to the nature of our highly personalised service, we do not offer refunds or returns.

-       Once a garments is paid for and the receipt has been generated, there is no room for changes to the order.

-       We will gladly offer exchanges on a standard size within the purchased style only, subject to fabric availability. We don’t offer exchanges for changes of mind on the style, or incorrect colour selected. So please take your time when ordering.

-       You will be required to pay the $50-$70 minimum order fee for any size exchanges in an alternate colour.

-       Please consider our construction and postage times when ordering a size exchange. We have the same time allowances for construction and shipping on your size exchange order and we will not be held liable for any exchanges that require garment completion outside our order and shipping times. Of course, we will work to the best of our availability when event dates are close!

-      Return shipping must be prepaid and traceable, to ensure the parcels safe arrival. Maevana is not responsible for the cost of return shipping.

 

Using Format